Privacy Policy

1. Introduction

Supreme Trucking Dispatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dispatch services and visit our website.

Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our dispatch services
• Submit contact forms or inquiries
• Communicate with our dispatchers
• Subscribe to newsletters or updates

This information may include:

• Full name and contact information (phone, email, address)
• Company name and business details
• DOT number, MC authority, and insurance information
• Equipment details (truck type, trailer specifications)
• Driver's license and CDL information
• Banking information for payment processing
• Load history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide dispatch services, book loads, negotiate rates, and manage your account
• Communication: To contact you regarding load opportunities, service updates, and administrative matters
• Payment Processing: To process dispatch fees and manage financial transactions
• Compliance: To verify credentials, maintain records, and ensure regulatory compliance
• Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials and industry updates (you may opt out anytime)
• Legal Obligations: To comply with legal requirements and protect our rights

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist in operating our business:

• Freight brokers and shippers (to facilitate load bookings)
• Factoring companies (for payment processing)
• Insurance verification services
• Technology and hosting providers
• Payment processors

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to:

• Comply with legal processes
• Enforce our terms and conditions
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your data
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the information provided at the end of this policy.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals, as there is no industry standard for handling such signals.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supreme Trucking Dispatch
123 Logistics Way, Suite 456
Houston, TX 77001
Email: privacy@supremedispatch.com
Phone: (555) 123-4567
Hours: Monday-Friday, 8am-6pm CST

We will respond to your inquiry within 30 days.

15. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.